Customer Service

How Can We Help?

We are committed to providing an excellent experience for every customer. If you have a question, a concern about your order, or need assistance with anything, our team is here to help.

Contact Details

Restaurant Name: Red Chillies
Legal Business Name: SONID SRL

Address:
Leuvensesteenweg 265
1932 Zaventem, Belgium

Email: info@redchillies.com
Telephone: +32 2 479 10 67

Opening Hours:
Monday: Closed
Tuesday to Sunday: 12:00 – 14:30 and 17:30 – 21:30

Ordering Support

If you need help placing an order, have a question about the menu, or want to enquire about allergens and dietary requirements, please contact us by email or telephone. We are happy to assist you during our opening hours.

You can place your order directly through our website at www.redchillies.be. All orders are for pickup/takeaway from our restaurant.

Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible by telephone or email. Cancellations are most likely to be accepted if we receive your request within 5 minutes of the order and before food preparation has started. For full details, please refer to our Cancellation Policy.

Refund Requests

If you believe you are entitled to a refund, please contact us as soon as possible, ideally on the same day as the order. Please have the following information ready:

Your order number;
A description of the issue;
Photographs, where applicable.

For full details, please refer to our Refund Policy.

Food-Quality Complaints

Your satisfaction is important to us. If there is a problem with the quality of your food, including incorrect items, missing items, or any food safety concern, please contact us as soon as possible.

To help us investigate and resolve your complaint quickly, please provide:

Your order number;
The date and time of the order;
A description of the problem;
Photographs showing the issue, where possible.

Important: Report Issues Promptly

If you have received an incorrect, incomplete, or unsatisfactory order, please contact us as soon as possible — ideally on the same day as the order. Prompt reporting helps us investigate the problem effectively and offer an appropriate resolution.

Our Policies

For detailed information about your rights and our procedures, please refer to the following policies:

Consumer Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may use the European Commission's Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

You may also contact the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) for out-of-court dispute resolution.