Cancellation Policy
Last updated: August 2026
1. Introduction
This Cancellation Policy explains the conditions under which an order placed through our website (https://www.redchillies.be) may be cancelled, either by you or by us. All orders are for pickup/takeaway from our restaurant. Because our food is freshly prepared specifically for each order and is perishable by nature, cancellation is not always possible once preparation has begun.
In accordance with Article VI.53, 4° and 5° of the Belgian Code of Economic Law, the EU right of withdrawal does not apply to contracts for the supply of perishable goods or goods that are made to the consumer's specifications. However, your mandatory statutory rights under Belgian and EU consumer law remain unaffected.
2. Cancellation Before Food Preparation Has Started
If you wish to cancel your order before food preparation has started, you may do so by contacting us immediately:
- Email: info@redchillies.com
- Telephone: +32 2 479 10 67
Cancellation requests made within 5 minutes of placing the order, and before food preparation has started, will normally be accepted and a full refund will be issued.
We cannot guarantee that a cancellation request will be received before preparation begins. Whether a cancellation is possible depends on the stage of preparation at the time we receive your request.
3. Cancellation After Food Preparation Has Started
Once food preparation has started, cancellation is generally no longer possible. This is because:
- Your food is prepared specifically for your order;
- Prepared food is perishable and cannot be resold or reused;
- Ingredients and resources have already been committed to your order.
If you contact us to cancel after preparation has started, we will inform you whether a full or partial cancellation is still possible. In most cases, a refund will not be available for food that has already been prepared.
4. Cancellation by the Restaurant
We may need to cancel your order in certain circumstances, including but not limited to:
- Essential ingredients are unavailable;
- Technical problems prevent us from processing or preparing your order;
- Exceptionally high demand means we cannot fulfil orders within an acceptable timeframe;
- We are unable to fulfil the order for operational reasons;
- Circumstances outside our reasonable control (force majeure), such as a power failure, equipment breakdown, or severe weather.
If we cancel your order and payment has already been taken, you will receive a full refund. We will notify you of the cancellation as soon as reasonably possible, using the contact details you provided when placing your order.
5. Uncollected Orders
If you do not collect your order within approximately 30 minutes after the estimated pickup time without contacting us, the food may be disposed of. In such cases, a refund will not normally be available, as the food was prepared specifically for your order.
If you are running late, please contact us so we can make appropriate arrangements.
6. How Refunds for Cancelled Orders Are Processed
Where a refund is due following cancellation, it will be issued to the original payment method used for the order. Please allow 5 to 10 business days for the refund to appear in your account. For further details, please refer to our Refund Policy.
7. Your Statutory Rights
This Cancellation Policy does not affect your mandatory statutory rights as a consumer under Belgian and European Union law.
8. Contact Information
To request a cancellation or for questions about this policy:
Red Chillies
SONID SRL
Leuvensesteenweg 265
1932 Zaventem, Belgium
Email: info@redchillies.com
Telephone: +32 2 479 10 67